I'm not able to log in. What should I do?
If you are unable to log in, you can start by making sure that you are using the correct username. Most customers have their email address as their username; but not everyone.
Check this by:
Click on "Forgot username" on the login page
Enter the email address associated with your user
An email will then be sent to you containing your username.
If you know the username is correct / have ensured it, you can reset your password.
Do it by:
Click "Forgot password" on the login page
Enter your username
Follow the instructions that you receive in the email that is sent out.
If, despite this, you experience problems logging in, you need to contact a superuser / system administrator within your organisation. This is because they can administer your user data, which support cannot do, without exception.
Note that if you enter incorrect login details too many times in a row, your user will be temporarily blocked. If you suspect that this has happened, wait 15 minutes and then try again to order a new password.
I lack this function / I lack access/right to a certain function/page.
If you lack access to a certain function or a certain page, you need to contact a superuser within your organisation. They have access to edit your user and control your permissions, which is something support can't help with.
When I copy my recruitment case, the text in "About the workplace" changes.
When copying a case/recruitment, most things are included - but not quite everything. The following are not included:
Workplace description (field "About the workplace) - This field is always retrieved from the organisation settings.
Recruitment group - Set up per case / recruitment.
Last application date - The last application date is always set uniquely per recruitment.
Publishing channels - These are always taken from the organisation settings.
Application methods - These are always retrieved from the organisation settings.
Questionnaires
I've saved a contact person several times but it is not visible.
When you have created a contact person, it is only selectable for the organisation for which the contact person was created. I.e. if you create a contact person while creating an ad for "Organization A", you will not be able to select that contact person when creating an ad for "Organization B". You therefore need to create the same contact person for "Organization B" to have access to that one.
If you want to see a compilation of all your contact persons / edit a contact person, you can do so via "Admin" - "Contact persons".
I can only close my case / recruitment as "Cancelled", why?
In order to be able to close a case / recruitment as something other than "Cancelled", the application date must have expired, even if you have marked someone as an employee.
It may also be the case that your organisation requires a complete recruitment process / that all approval points are not approved. A message should show this when you try to close the case / recruitment.
If you require a complete recruitment process, at least one candidate needs to be marked as "Employed" to end the recruitment/case as "Recruited".
I've made a change to my ad but it's not showing up on the publishing site.
When you have implemented a change in your advertisement in Talent Hire, you need to publish it again in order for the change to take effect on the external publication sites (e.g. Platsbanken). You do this by going to the last step and clicking "Publish" again after you have made your changes. So it is not enough to save the change in the system.
It says there is already a user with that email address when I try to edit a user.
If you get this message, it means that there are several users with the same email address (note that this does not apply to the username, but to the email address field). These users can be inactive and also exist on accounts other than your own (if it concerns, for example, a recruitment consultant). You remedy this by editing, or alternatively deleting, the duplicates that exist.
This can occur when it was previously allowed to use the same email address for several different users, which is no longer allowed.
I can't add a certain user as a responsible recruiter, why?
If a user cannot be selected as a responsible recruiter, it means that they lack the right to be one. Either they do not have access to the organisation on which the ad in question is created or they do not have the required rights.
In order to be selected as a responsible recruiter, you must have:
KBR - View case
or
KBR - View the case list
in the basic authorisation for the user.
I added the wrong event to a candidate, how do I correct it?
Go to the candidate sheet for the candidate for whom you want to correct the event. Then select the "Events" tab, when you open it you will get a list of the events posted on the candidate. To the right of the name of the event you have a trash can icon to delete the event.
Note that events involving contact with the candidate and withdrawal of the application cannot be deleted completely, but can only be deactivated.
Can I edit the questionnaire in my recruitment case?
The questionnaire can only be edited if no application has been started or submitted. If an application has been started / sent in, there is no possibility to edit the questionnaire , neither for you nor for the support.
The only option is to create a new ad to edit / change the questionnaire . As a suggestion, the candidates who have already submitted an application are asked to apply via the new recruitment instead, as questionnaire responses cannot be submitted if you submit them as a paper application.